Platform
Stories
About
Careers
Become a Partner
Blog
Client Services
Contact
Explore more MarTeq
Login
Home | FAQ

Frequently asked questions

Everything you need to know about the platform. Can’t find the answer you’re looking for? Send us a message via the chat or reach out directly.

General

How does the Storyteq pricing work?

Storyteq offers an extensive range of license packages, to ensure there is always a suitable package that fits your needs. Typically, there is a one-time setup fee to get you started and an annual license fee which varies based on the functionality you choose and usage elements.  

Excellent onboarding, customer success and ongoing support are always included. But sometimes, the sense of security that comes with a team of marketing experts who can configure and operate your platform is too good to pass up. While you take control of your marketing operations at scale, we are here to assist you at any point in the process with our wide range of client services, including: consultancy, configuration, training and managed services. 

What formats does the Storyteq platform support?

The Storyteq platform supports a wide variety of digital, linear and print formats such as MP4, ProRes, HTML5, JPEG, PNG, GIF and PDF. A fully customisable output setting allows your marketing and creative teams to collaborate across, scale and deliver multiple formats of rich content for all your channels and platforms. All through streamlined workflows.

Can I integrate the Storyteq platform with my current Marketing Tech stack?

Storyteq is an official partner for the world’s leading MarTech and advertising platforms. All the tools you need, with total platform compatibility in one place, including: social channels, the Adobe suite, Digital Asset Management systems, Content Distribution platforms, Customer Experience platforms, Marketing Production platforms and online storage apps. See all of our integrations here.

Storyteq is an end-to-end solution but is it also possible to only adopt certain modules?

Yes, the Storyteq platform is designed in a scalable and modular way, meaning you can also benefit from individual modules of the platform. Our client services teams are always happy to think along and figure out how the Storyteq platform best fits into your current MarTech ecosystem.

We’re outsourcing most of our creative work. Can I still benefit from the Storyteq Creative Marketing Operations platform with a full Creative Automation engine at its heart?

Yes. The Storyteq platform allows top brands dealing with multiple agencies, brands and departments globally to efficiently manage their whole creative production process, all the way from ideation to delivery. Also, we have dedicated teams of experts in our client services, who can work elbow to elbow with your team and partners to get things done.

How fast can I get up to speed, and do you offer support to do so?

No one knows your organisation and workflows better than you do. But we know a thing or two about Creative Automation and managing marketing campaigns end-to-end. So together, we will ensure fast adaptation and the shortest time-to-value. We’ll onboard all stakeholders and make sure they are up to speed, fast. Our client services teams including Customer Success and Managed Services are there to guide you during the implementation phase as well as any step after. We also have a solid Consultancy, Training and Configuration team to help you during the pre-implementation phase and gear up everything for success.

Still have questions?

If you cannot find the answer to your question in our FAQ, you can always contact us. We will reach out to you shortly.